All live / in-stock orders are shipped within 1-3 business days after the confirmation of your order.

Local curbside orders can be picked up during our store hours. Please see our retail store page for more information.

We ship via UPS, FedEx or USPS Priority Mail with tracking confirmation numbers.

All orders over $500 require a direct signature.

Shipping protection is an optional coverage that protects your shipment if it is lost, damaged or stolen. The cost of the coverage is $0.99 for orders up to $100. For orders over $100, a price for protection is quoted in the cart and varies depending upon your Midwest Insider program tier.

Order Status & Product Availability

Preorder are shipped within 1 - 3 business days of receipt of the product from the manufacturer. Manufactures list a release date for their products, but they are subject to change at any time.

Yes. Presale orders, once paid and confirmed, are a guaranteed reservation of the product.

Payment & Return Policy

We accept all major credit cards: Visa, Mastercard, Discover & American Express.

For large orders, we also accept and process wire and ACH bank transfers.

Market prices and conditions fluctuate daily. Due to this reason, all sales are final.

No. Once an order is placed, the order is final. For presale items, your order is a guaranteed reservation and may not be canceled for any reason.

Midwest Insider Program

Tax Assist™ is a specialized discount that applies to customers being charged a tax in their region. Types of tax may include, but are not limited to, state sales tax, use tax, VAT tax, & customs duties.

Your Midwest Insider tier provides a discount for optional shipping protection. Please see Shipping Protection under Shipping for more information.

Orders are shipped in the order in which they are received. Priority Processing moves your order to the top of the queue, so it is packed and shipped before non-priority shipments. Priority processing can make a big difference for new product releases where numerous orders are being processed.

Sometimes the price of a product that was ordered during the presale window can go down before it is released. If our price goes down prior to release, we will issue you store credit for the difference which may be used on any future order.

If you receive this benefit as part of your Midwest Insider tier, you will be allowed to purchase presale products before they are listed publicly for sale on our website.

For customers in the Super Refractor Level of the Midwest Insider program, your order will ship by the public product release date.

For customers in the One of One Level of the Midwest Insider program, you will receive your order by the public product release date.